Terms of service.
Welcome to Radam’s terms and conditions page. My terms are set up to help make things as simple as possible for you to guarantee the best experience when you shop at Radam’s Poké Stop to keep you spinning that Poké Stop over and over again. Any questions or queries regarding the Terms, please use the contact form on the bottom of the home page, or contact me at Adam@RadamsPokeStop.co.uk
Shipping & Orders policy:
Shipping Times
A received and paid for order will be processed and dispatched within 2 working days (orders with 24hours express will be dispatched within 1 working day). All packages are shipped with an option for 48 hours tracked at £2.50 and 24 hours tracked at £4.50 shipping to ensure secure delivery. Therefore please allow 5 working days for your order to arrive with you if selecting standard delivery and 3 working days for express. This is subject to vary as delivery services can have delays and longer delivery times especially during holiday periods.
Shipping Locations
Currently we are only shipping to the United Kingdom (England, Wales, Scotland & Northern Ireland). Any other orders received with postal addresses outside of the UK will not be fulfilled and order will be refunded.
Returns policy:
Amending orders
The customer has the right to amend or cancel any order prior to dispatch. If you have placed an order in error please contact me asap and I will endeavour to stop the order from being dispatched, or amend it accordingly and subject to stock prior to dispatch. A cancelled order will be refunded, an amended order will be partially refunded or invoiced according to the nature of the amendments.
Cancelling orders
You can choose to cancel the order any time after you place it. If you choose to cancel after the goods are dispatched, you will be responsible for the postage costs and are fully responsible for ensuring items are returned to us in the same condition received.
If returned goods are not in the same condition that we dispatched them in we reserve the right to deduct a proportionate % from the refund cost or to refuse the return entirely.
In summary you can nearly always return an item within this time frame as long as you have not opened, damaged, modified the item in any way and it remains sealed and in it's original condition. Opened or used items are not acceptable to return.
Costs of return postage
If an item is damaged in transit or otherwise faulty Radam’s Poke Stop will provide a prepaid returns label for customers to return items. If the item remains intact but you have changed your mind or have another reason for returns the return postage cost will be paid by the customer.
Damaged or Faulty goods
All orders are quality checked prior to dispatched to make sure they conform to their advertised item specifics however should any goods be received damaged you must inform us within 14 days of receiving the order, we will then work out a solution for you at no cost to yourself. We reserve the right to refuse complaints of damage outside of the 14 day window.
Booster pack specific note: In the unlikely event there is a damaged card found within a booster pack we will only be able to replace the booster pack as being faulty, we will not be able to replace the specific card. Should this rare occurrence happen to you, it may actually be worth contacting the manufacturer ref a replacing a specific damaged card within a booster, but unfortunately they are generally not obligated to do so.
Order lost in transit
Should you report an item as having not being received, I reserve the right to re-send the original order rather than issue a refund. I always endeavour to send replacement items via tracked delivery.
Although we will always replace any lost items, unfortunately I cannot be held liable for any consequential losses.
Orders returned due to incomplete or erroneous address
It is the customers responsibility to provide a complete and correct delivery address. In the event that goods are posted but returned due to unknown delivery address or another error on the customers part we reserve the right to invoice for additional postage costs before dispatching item(s) again.
Errors and Shortages on Orders
Although every care is taken to ensure absolute accuracy on the shipments we sent out to you there may be rare occasions where an error could have occurred at the time of dispatch or even in transit. In this circumstance you are required to notify us within 3 days of receipt of the delivery and we will do our best to put the problem right asap. Should we not hear from you within 3 working days of the deliveries receipt you are deemed to have accepted that the goods received are all correct and in order.
This clause is necessary as in many cases if acted on quickly mistakes with transit can be rectified if we contact the courier soon enough to investigate, but after a couple of days have passed it becomes a near impossibility to retrieve/recover items from the courier.
If after a longer period of time, there is irrefutable proof of a shortage such as a weight measurement from a courier we will endeavor to put any error on our part right as soon as possible.
Service Emails
Radam’s Poke Stop works with various third party service providers who help us to ensure that you receive an optimal service. Sometimes we might send electronic communications which request feedback on the item/service provided, or perhaps a review, we will also send you updates in regards to any orders/purchases that you have made with us.
In instances that you add products to your cart but forget to checkout, we may send you an email notification with a link to enable you to quickly finalise any unfinished purchases.
Declining to Trade
We advertise goods on our website and in doing so are not offering goods for sale; we are making an invitation to trade. When you, the customer buy items via our website you are making us an offer to purchase the goods, it's at this point that we "Radam’s Poke Stop" will decide whether to accept the offer.
If we decide not to accept your offer to purchase goods, we will inform you in writing as soon as possible and advise you of this decision.
Accuracy of Descriptions and Pricing
While Radam’s Poke Stop takes great pride in providing accurate product descriptions, pricing information and so on there is always the chance of human error ie typographical errors in price or description, the use of the wrong image etc.
Should the event arise whereby an item is listed at the incorrect price or with the incorrect description, Radam’s Poke Stop shall have the right to cancel or refuse any orders placed for that item. Where an item is mispriced Radam’s Poke Stop may at our discretion contact you or cancel your order and notify you of such.
Customer Service
Radam’s Poke Stop prides itself on providing top quality service for all of our customers. Please contact us on adam@radamspokestop.co.uk if you need any help and I will be more than happy to assist.